sportplus Privacy Policy — Your Data, Handled Right

When you register for a sportplus account, we collect personal information that is necessary to create and manage your account, verify your identity, and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. When you make deposits or withdrawals in Philippine pesos (PHP), we also collect payment-related information such as your chosen payment method details and transaction history — we do not store full card numbers or sensitive banking credentials on our servers. We automatically collect certain technical data when you access the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions available on the platform.

The personal information we collect is used primarily to operate and deliver the sportplus platform to you — this includes processing your registrations, verifying your identity, managing your account, and facilitating deposits and withdrawals in PHP. We use your data to comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming obligations that apply to online gaming operators serving the Philippines market. Your contact details are used to send you important account notifications, security alerts, and service updates — we will only send you promotional communications if you have opted in to receive them, and you can opt out at any time through your account settings. We analyse aggregated, anonymised usage data to understand how players interact with the platform, identify areas for improvement, and develop new features that better serve the needs of Filipino players. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review.

sportplus does not sell, rent, or trade your personal information to third parties for their own marketing purposes — your data is not a product we profit from. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners; these providers are contractually bound to handle your data securely and only for the purposes we specify. We may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of sportplus, our players, or the public. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared, and where required by law, we will seek your consent before doing so.

The sportplus platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for every Filipino player who visits the site. Essential cookies are required for the platform to operate correctly — they enable features such as keeping you logged in, remembering your preferences, and maintaining session security, and they cannot be disabled without affecting core functionality. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where users encounter difficulties, so we can continuously improve the experience. You can manage your cookie preferences through your browser settings at any time; however, please note that disabling certain cookies may limit your ability to use some features of the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure — these include encrypted data transmission (TLS/SSL), access controls, regular security audits, and secure data storage practices. Despite our best efforts, no online platform can guarantee absolute security; if you suspect that your account has been compromised, please contact our support team immediately so we can take swift action to protect your data. We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required for these purposes, we securely delete or anonymise it in accordance with our internal data retention schedule. You have the right to request deletion of your personal data at any time, subject to any overriding legal obligations that require us to retain certain records.

As a player based in the Philippines, you have a number of rights in relation to the personal information we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to access a copy of the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request deletion of your data where there is no legitimate reason for us to continue processing it. You also have the right to object to or restrict certain types of processing, and to request that we transfer your data to another service provider in a structured, machine-readable format where technically feasible. To exercise any of these rights, please contact our support team through the details provided on the platform — we will respond to all verified requests within a reasonable timeframe and in accordance with applicable Philippine data protection laws. If you are not satisfied with how we have handled your request, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

sportplus reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer to Filipino players. When we make material changes, we will notify registered players through the platform or via the contact details associated with your account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you remain informed about how we protect your personal information. Your continued use of the sportplus platform after any update constitutes your acceptance of the revised Privacy Policy. If you have any questions about this policy or how your data is handled, please visit our FAQ page or reach out to our support team directly.